Returns & Exchanges
At EcoFlow, we believe in sustainable fashion and want you to love your eco-friendly pieces. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items in original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original compostable packaging and include all original tags to ensure a smooth processing experience.
Ship with Care
Affix the prepaid carbon-neutral shipping label provided in the portal and drop your package off at any authorized shipping location.
Receive Your Refund
Once our quality team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing